- Nature of Services
QUA Nutrition provides personalised nutrition and wellness support. While guidance is evidence-based, specific health or medical outcomes cannot be guaranteed. You acknowledge that individual results may vary and agree to participate at your own discretion.
- Responsibility & Safety
You are responsible for sharing accurate health information and for following guidance appropriately. QUA Nutrition is not liable for outcomes arising from undisclosed conditions, allergies, non-adherence, or individual physiological responses.
- Payments & Pricing
- All plans must be paid in full at the time of purchase.
- Fees are non-transferableand non-refundable, except as stated in Clause 8.
- Pricing may be revised from time to time. Any changes will not affect plans already paid for, unless legally required.
- International clients will be billed as per the applicable USD rate card.
- Conduct & Communication
Clients are expected to interact respectfully. Any inappropriate conduct may result in suspension or termination of services without refund. QUA Nutrition may review communications for service quality and compliance.
- Consultations & Follow-ups
- Consultations are scheduled based on availability.
- Follow-ups are conducted by Co-Dieticians, with Senior / Chief / HOD reviews every two weeks.
- Missed sessions due to client unavailability are not rescheduled.
- If a session is missed due to QUA Nutrition, suitable adjustments or extensions may be provided.
- Service Availability
- Operating hours: Monday–Saturday, 10am–7pm IST(excluding holidays).
- International appointments are pre-planned within reasonable time flexibility.
- Temporary interruptions or staff unavailability may occur; alternate support may be arranged where feasible.
- Plan Hold / Freeze
- Plans may be paused for genuine, documented reasons, subject to approval.
- Maximum hold duration:
- 1 month: 1 week
- 3 months: 2 weeks
- 6 months: 3 weeks
- 12 months: 5 weeks
- Plans resume automatically after the approved hold period.
- Plan Duration & Usage
Plans are time-bound. Unused consultations expire at the end of the plan period and cannot be carried forward, credited, or extended unless a hold is approved. Prolonged non-engagement may lead to closure of the plan.
- Refund Policy
Refunds are considered only if:
- Requested within 7 days (1-month plans)or 14 days (multi-month plans)
- No services have been utilised
- A 15% administrative deductionapplies
Refunds due to verified medical emergencies may be considered within 30 days. Approved refunds are processed within 10–15 working days.
- Termination
QUA Nutrition reserves the right to discontinue services in case of policy breaches or misconduct. Client-initiated discontinuation does not qualify for refunds unless covered under Clause 9.
- Intellectual Property
All content, plans, and materials remain the intellectual property of QUA Nutrition and are for personal use only. Unauthorised sharing or reproduction is prohibited.
- Limitation of Liability
Services are provided on an “as-is” basis. QUA Nutrition is not liable for indirect or consequential losses. Any liability, if established, shall not exceed the fees paid.
- Amendments
Terms may be updated from time to time. Continued use of services indicates acceptance of the revised terms.
- Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Bangalore courts, or arbitration as mutually agreed.
